Safety Resource Center
Practical safety checks before you book, view, or list.
Safety starts with accurate information, clear communication, and trusted payment behavior across hotel stays, rentals, sale listings, and owner submissions.
Before you continue
- Verify dates and listing details
- Keep records of confirmations
- Contact support for unusual requests
Safety guidelines
Verify booking details
Confirm the hotel, dates, guest names, room type, check-in time, and payment terms before arrival.
Inspect property information
Review listing photos, amenities, location, price, rental or sale status, and viewing arrangements.
Use trusted payment channels
Avoid sharing card details, passwords, or verification codes through unofficial messages or unknown links.
Keep communication clear
Save booking confirmations, viewing details, receipts, invoices, and important support messages.
What to do if something feels wrong
If you notice suspicious activity, unexpected payment requests, unsafe conditions, or incorrect listing details, pause before continuing and contact support.
- Do not share passwords, verification codes, or private account details.
- Ask for written confirmation of any changed booking or property terms.
- Report urgent safety concerns immediately to local authorities and support.
For property owners and hosts
Keep listings accurate, respond through clear channels, confirm guest or buyer information before appointments, and update availability when rooms or properties are no longer open.